The best Side of samanaga
The best Side of samanaga
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Electricity Options Supplier Samanga delivers comprehensive solar remedies to shoppers in Uganda and Kenya, such as anything from solar panels to inverters. Now we have set up a powerful purchaser base that spans govt agencies, private enterprises, and basic people.
A fast correct for this is to dump the mundane small duties from IT aid and develop a self-company portal. Most helpdesk options offer you this element, Samanage included. Although not all are ITIL-Accredited, in order that they deficiency complete support catalog abilities that Samanage attributes.
We examined dozens of feedback from precise end users of Samanage and found out 3 constant beneficial issues buyers like relating to this company. Just one is its person-welcoming UI. “Its user portal is intuitive and simple adequate for close customers,” explained Mike, a junior IT administrator from a firm that uses Samanage on normal foundation.
The vendor provides supscription price tag quotation depending on the number of agents (ticketing) and units (asset administration) your organization has to ensure your pricing program matches your prerequisites. It’s also probable to include premiums for endless assets and brokers.
Your IT assist may doc best procedures and customary issues and cull them into FAQs inside the Samanage’s Expertise Base. This on your own can lessen resolution workload so IT guidance can focus on solving a lot more complex concerns.
A business focused on the provision of solutions that not only disrupt current industry products, but that also present new technologies to new worries during the area.
Our multinational staff of adaptable gurus in East Africa is devoted to delivering exceptional assistance and sustainable Electrical power options.
For IT execs working the services desk, we provide an built-in encounter to deliver with each other all related documents (for example, belongings or know-how foundation content connected with an incident or modify records connected to a challenge), Hence the agent can see all the knowledge available to expedite the resolution.
We also learned that many large-stage IT professionals like Samanage’s asset monitoring options. “It’s easy to deploy it by way of GPO,” admitted Harvey, a process analyst from a sizable business.
An additional common trouble solved by The seller is large assistance Expense. Gordon stressed The point that Samanage assist staff is usually on hand to help its clientele.
You can easily talk to queries regarding your price tag quotation by way of customer support or Are living chat. You'll be able to find out more about Samanage costs listed here.
This is incredibly timely, my company use WHD however We've got get more info outgrown the merchandise and advancement is slow. Wouldn't it be doable emigrate the tickets in the WHD to this system,
Nestor Gilbert is often a senior B2B and SaaS analyst as well as a core contributor at FinancesOnline for more than 5 decades. Along with his knowledge in software program enhancement and comprehensive understanding of SaaS administration, he writes largely about rising B2B systems and their influence on the current business enterprise landscape.
The only drawback is whenever you don’t need to have Many of these attributes, your support desk may very well be carrying unwanted baggage and cost. Thoughts that Samanage is ITIL-compliant; in case you’re not gunning for rigorous benchmarks or for those who’re a little or medium participant, You should definitely be apparent regarding your unique requirements in the course of value quotation in order to avoid paying for unused added functions.